In the beginning, when LRWA was founded, Liesbeth had a close collaboration with Tom Pisello and Paul Strassmann. the latter has had a great influence on the way of thinking within LRWA. In 2002 Strassmann already stated that the most important factor when determining if a Business Case will be successful is the Human Capital. The people/process component is at least as important as the technology component. In any situation the two components need to be balanced.